I bought this very expensive generator EB10000 for the reason of being top of the line, I LOVE HONDA products, and I never wanted to experience a power outage every again and know Honda's products are excellent. I have used this generator maybe 6 times. Power outage here and there. I have taken very good care of it. Matter a fact when I brought it in for service because I saw oil droppings they asked if I ever used it because it's so clean and looks new. Well.... after weeks being at Mayberry's (the place I bought it) I have heard multiple times nothing is wrong with it. I said...please check again because there should be no reason to have oil droppings while it's running. See...when I notice something I get it checked out immediately because this is an investment. You don't pay over $6500 for something and not call it an investment. Especially if it's a generator that its run once or twice a year. Again, I take excellent care in maintaining it.
Today, I finally got the call from our local family business supply store- Mayberry's Sales and Service in Port Murray, NJ (highly rated supply store for over 33 years) and this phone call literally made me sick to my stomach. They said the oil droppings is from a defected engine casting. The mechanic Shawn and owner Bob stated he has been selling and servicing Honda for over 33 years; owning, selling, operating and servicing Honda Generators and he has NEVER seen this leak from this location; Engine Casting. Very odd leak. Never.
Mayberry's were stepped up to the plate for us as being an amazing dealer and caring for their customers (homeowners) and called their Honda service rep and told them about this and they said..."it was purchased in 2014 out of warranty". Mayberry's even took a picture showing them what it looks like and how place to be leaking oil. The Honda service rep kept repeating himself..."well, it's out of warranty" and Bob from Mayberry's kept telling them that the product is in excellent condition, you can see it's hardly been used and that for over 33 years they have never seen this before and they sell tons of Honda products and most importantly we have excellent relationship with Honda and the homeowner loves Honda products. Bob stated we ask for guidance on this because the homeowner's generator needs a new engine because of this defect or they will have to let this leak bleed oil for the rest of the life. The Honda Service Rep said..."can't help you". Seriously...
I buy high quality products. I want to stay happy with Honda but, right now I am very disappointed in how this is being handled. Especially hearing from Honda service rep, business owner and other people who use Honda products that this leak coming from engine casting is not common and definitely defected.
I have a pix of where it's leaking if Honda needs it and Bob from Mayberry's is also willing to speak to anyone who can help solve this problem.