FAQ

Brochures, Manuals, and Support Videos

How can I get an Owner's Manual?

General Information

Where do I locate my model number?
What should I do if I’m having problems with my Honda Power Equipment?
How can I purchase maintenance and/or repair parts for my Honda equipment?
How can I contact Power Equipment Customer Relations?
Can I use synthetic oil in my Honda equipment?
How can I become a Honda Power Equipment dealer?
What fuel should I use in my Honda?
How do I modify my carburetor for operating at high elevations (above 5,000 feet)?

Parts

What should I do if I didn’t receive all the parts and accessories when I purchased my Honda Product?
Reconditioned mower information.

Warranty

When will I receive paperwork for the one year extended warranty promotion on my HRX, HRR or HRS lawn mower?
How long is my warranty?
Where can I get warranty repairs?
How do I transfer the warranty from the first owner?

Service

Service Outside the U.S.

How can I get service in Canada?
Where can I get my Honda equipment serviced if I am not in the United States?

Snow blowers

My HS520 Snow blower won’t start. What should I do?
My HS520 snow blower stalls after a short period of time. What can I do?
Why is there oil on the recoil starter rope on my snow blower?

Pressure Washers

Where do I take my pressure washer for service?

Engines

What do I do if my Honda engine isn’t working?
How do I modify my carburetor for operating at high elevations (above 5,000 feet)?

Lawn Mowers

I'm having problems pulling up the handles when I'm setting up my new lawn mower.
Reconditioned mower information.
Do I need a spark arrester?
How do I charge the battery on my HRR216K9VLA • HRX217K4VLA • HRX217K4/K5HZA Lawn Mower?
How do I clean the spark arrester?
How do I adjust the Blade Control cable?
How do I adjust the Drive Clutch cable?
How do I adjust the Smart Drive cable on my HRR216VXA lawn mower?
How do I adjust the Smart Drive cable on my HRR216VKA/VLA lawn mower?
How do I adjust the Smart Drive cable on my HRX217VKA/VLA?
How do I adjust the throttle cable on my HRX217HXA/HMA/TDA?
How do I adjust the throttle cable on my HRR216VYA or HRX217HYA/HZA?
How do I know when my grass needs cutting?
How do I know I have the height of the lawn mower set correctly?
How do I know if my lawn mower blade needs sharpening?
What are the recommendations for cutting grass that is very dry or wet?
What precautions should be observed when clearing a clogged mower deck?
Should I adjust the engine speed while I mow?
Does it matter what direction I mow?
What is the best way to mow fallen leaves?
Are how-to videos available for my mower?

Tillers

Generators

Are how-to videos available for my generator?