FAQ

Brochures, Manuals, and Support Videos

How can I get an Owner's Manual?

General Information

Where do I locate my model number?

Below are general locations where the model ID plate may be located on a Honda Power Equipment product. Scroll to find which Honda Power Equipment product you have, and read the information provided to help you determine what model you have for your Honda product. This information is important to your local Honda Power Equipment dealer to help you find the correct replacement parts or service for your Honda Power Equipment unit. If you are having difficulties locating the model ID plate, contact your local Honda Power Equipment dealer for assistance.

Commercial Mowers:
Use the pictures below for help finding the model name of your commercial mower.

HRC215, HRC216


HRC7013, HRC7113, HRC7018/7020




Consumer Lawn Mowers:
See the picture below for help finding the model name.




General Purpose Engines:
To find the model number, look for a model number sticker on the engine. All Honda engines model numbers start with the letter "G," such as "G100", "GX610", or "GXV160." For some engines, you will also need to locate the serial number, which is stamped into the side of the engine.




Generators:
All Honda generators have a model name with a prefix that starts with "E" such as EB500, EU1000i, or EG5000. The model name is usually on the case, fuel tank, or near the control panel.




Hand Held Products:
See the picture below for help finding the model name.

 


Power Carriers:
See the picture below for help finding the model name.

 

Pumps:
All Honda water pumps have a model name with a prefix that starts with "W" such as WD30, WH15 or WDP30. The model name is usually on the fuel tank or recoil starter of the engine.



Riding Equipment:
The Model Name and Frame Serial Number locations vary depending upon the model you own.



In the case of the H6522 (shown above), H4013, H4514, H4518, HT3810, HT3813, HT4213, HT-R3009, HT-R3811, H5013, H5518 and RT5000, the frame serial number is located on the right side, or front right side, of the frame. The model name should be prominently displayed on the engine hood or above the rear wheels.

 


Snow blowers:
You should be able to find an ID tag similar to the picture below on your product. The Identification tag location: 2-stage models: Typically located on the back of the frame or lower handlebar




Single-stage models: Typically located on the right side or on the rear axle.

 


Tillers:
You should be able to find an ID tag similar to the picture below on your product. (see below)



FG100 Identification tag location: Rear center on the debris shield, behind the engine


What should I do if I’m having problems with my Honda Power Equipment?
How can I purchase maintenance and/or repair parts for my Honda equipment?
How can I contact Power Equipment Customer Relations?
Can I use synthetic oil in my Honda equipment?
How can I become a Honda Power Equipment dealer?
What fuel should I use in my Honda?

Parts

What should I do if I didn’t receive all the parts and accessories when I purchased my Honda Product?
Reconditioned mower information.

Warranty

When will I receive paperwork for the one year extended warranty promotion on my HRX, HRR or HRS lawn mower?
How long is my warranty?
Where can I get warranty repairs?
How do I transfer the warranty from the first owner?

Service

Service Outside the U.S.

How can I get service in Canada?
Where can I get my Honda equipment serviced if I am not in the United States?

Snow blowers

My HS520 Snowblower won’t start. What should I do?
My HS520 snow blower stalls after a short period of time. What can I do?
Why is there oil on the recoil starter rope on my snow blower?

Pressure Washers

Where do I take my pressure washer for service?

Engines

What do I do if my Honda engine isn’t working?

Lawn Mowers

I'm having problems pulling up the handles when I'm setting up my new lawn mower.
Reconditioned mower information.
Do I need a spark arrester?
How do I charge the battery on my HRR216K9VLA • HRX217K4VLA • HRX217K4/K5HZA Lawn Mower?
How do I clean the spark arrester?
How do I adjust the Blade Control cable?
How do I adjust the Drive Clutch cable?
How do I adjust the Smart Drive cable on my HRR216VXA lawn mower?
How do I adjust the Smart Drive cable on my HRR216VKA/VLA lawn mower?
How do I adjust the Smart Drive cable on my HRX217VKA/VLA?
How do I adjust the throttle cable on my HRX217HXA/HMA/TDA?
How do I adjust the throttle cable on my HRR216VYA or HRX217HYA/HZA?
How do I know when my grass needs cutting?
How do I know I have the height of the lawn mower set correctly?
How do I know if my lawn mower blade needs sharpening?
What are the recommendations for cutting grass that is very dry or wet?
What precautions should be observed when clearing a clogged mower deck?
Should I adjust the engine speed while I mow?
Does it matter what direction I mow?
What is the best way to mow fallen leaves?
Are how-to videos available for my mower?

Tillers

Generators

Are how-to videos available for my generator?